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user_6de2c2
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Visitor

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2 Messages

Tuesday, May 10th, 2022 8:06 PM

Closed

Account access

I can't log in to my account I keep getting an error message. Multiple devices and browsers! This is ridiculous! 

Question

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Updated 

3 years ago

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XfinityKassie

Official Employee

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1.9K Messages

3 years ago

@user_6de2c2 Good afternoon! Thank you for reaching out to our Community Forum Team of experts. I'm sorry to  hear you are running into some difficulties logging into your account today. I would be delighted to assist you in getting in the right direction to get into your account today. Before we begin, have you tried any troubleshooting steps such as rebooting your devices or clearing your cache and cookies? 

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user_6de2c2

Visitor

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2 Messages

3 years ago

Yes I have been trying for 2 days and it just keeps giving me an error. 

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XfinityKassie

Official Employee

 • 

1.9K Messages

@user_6de2c2 Shoot! May I ask what the error is you are receiving? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

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