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Visitor

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2 Messages

Tue, May 10, 2022 8:06 PM

Account access

I can't log in to my account I keep getting an error message. Multiple devices and browsers! This is ridiculous! 

Official Employee

 • 

339 Messages

4 m ago

@user_6de2c2 Good afternoon! Thank you for reaching out to our Community Forum Team of experts. I'm sorry to  hear you are running into some difficulties logging into your account today. I would be delighted to assist you in getting in the right direction to get into your account today. Before we begin, have you tried any troubleshooting steps such as rebooting your devices or clearing your cache and cookies? 

Visitor

 • 

2 Messages

4 m ago

Yes I have been trying for 2 days and it just keeps giving me an error. 

Official Employee

 • 

339 Messages

@user_6de2c2 Shoot! May I ask what the error is you are receiving? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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