Visitor
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3 Messages
Accidentally created a second account
Hello,
I think I messed up my account. I was just trying to see if I was able to switch to a new promo price being offered for 1gig internet for 5yrs, which is what I already had but just cheaper pricing. I just went through the process to see if I was eligible and signed in with my already active account. After I finished the process, I got an email about my 2 accounts being linked. I just trying to change plans on my current account and had no idea I would be creating a 2nd account.
I'm assuming I'll just be charged for 2 active accounts now. Can you help me fix this?
Thank you in advance,
Cory
XfinityChristy
Official Employee
•
2.5K Messages
1 day ago
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XfinityChristy
Official Employee
•
2.5K Messages
1 day ago
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