Visitor
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1 Message
Accidental New Account Created and Order Placed
I was shopping for a new plan outside of the App, and accidentally placed a new order under a new account linked to my existing account. I need to cancel this new order and account immediately before I am charged or shipped anything
XfinityChristy
Official Employee
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2.9K Messages
39 minutes ago
Hi there, @user_m2hkr5! Thanks for reaching out. I can definitely understand wanting to get that corrected before any equipment ships or additional charges occur. Please send us a direct message with your full name and service address associated with the account. Once we locate the account, we can review the order, check the newly created account, and help determine the next steps to get everything straightened out.
We'll be happy to take a closer look for you!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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