2 Messages

Mon, Apr 18, 2022 2:15 AM

Accessing "My Account" does not work

I just set up an account to get an Internet plan, however, somewhen along the process I was not able to acces "My Account" anymore, it keeps saying refresh the page, or a communication error has occured. I really would appreciated to be able to sort this out and properly use the online platform, as I currently am not even able to tell, if the plan has been activated or not.

Official Employee


3.2K Messages

4 m ago

Greetings, @user_9efda6! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are having issues accessing MyAccount. It's certainly an awesome tool to manage your account and we would like to make sure you have access to it. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

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