New Poster
•
1 Message
Accessing Account
I have had an account for nearly two months now, and when logging in I am still met with "We're getting your account set up. Check back soon to track and activate your services." Because of this I am not able to access nor update my account in any way. I feel like I have been patient enough waiting for my account to be set up. When I try to speak to an agent (real Customer Service Rep), I run in circles and is of no use. Please help- thanks!
Responses
ComcastJonathan
Official Employee
•
839 Messages
8 m ago
Hi @blsdcardeiro
Please start with www.xfinity.com/id and ensure you are signing in with the correct Xfinity ID associated with the correct service address.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0