Visitor
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1 Message
accessing account info
Yesterday I created an account and ordered an internet package. I went through the email verification and id creation process, but am not sure if the order completed. Now when I try sign in I keep getting error messages and am not able to view any details of my account/order. I cleared the cache and tried different browsers but keep getting error messages.
Please help me fix this issue. I have no idea if the original order even went through. thanks
XfinityValerie
Official Employee
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657 Messages
4 m ago
Hi there, @user_f0a21b, I am excited to hear you are interested in starting services with us! I am sad to hear you are having some trouble verifying the order went through. Please rest assure you have reached the right team for assistance! To get started, may I have your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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