1 Message

Thu, Jun 9, 2022 2:11 PM

accessing account info

Yesterday I created an account and ordered an internet package. I went through the email verification and id creation process, but am not sure if the order completed. Now when I try sign in I keep getting error messages and am not able to view any details of my account/order. I cleared the cache and tried different browsers but keep getting error messages.

Please help me fix this issue. I have no idea if the original order even went through. thanks

Official Employee


657 Messages

4 m ago

Hi there, @user_f0a21b, I am excited to hear you are interested in starting services with us! I am sad to hear you are having some trouble verifying the order went through. Please rest assure you have reached the right team for assistance! To get started, may I have your full name and service address?

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message


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