Access to my account

Hello, @user_hg2571 thank you for reaching out over Xfinity Forums. That is a great question regarding account access, and would like to investigate further. From experience this is the most common thing I find when assisting others with similar account concerns.

If someone is set up as a manager on the account, they would have full access like the primary/account holder would have. This now includes full account capabilities of Xfinity Mobile as well. I found this article that has more information on user roles and permissions for each: https://www.xfinity.com/support/articles/primary-and-secondary-accounts [Edited: corrected article URL]

• Managers can manage most account functions, like adding, removing, and porting Xfinity Mobile lines, billing, troubleshooting, and device changes. They cannot buy new Xfinity Mobile service.

- Is your roommate set up as a manager on your account?