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user_dcsv5f
1st Topic

2 Messages

Thursday, May 2nd, 2024 2:38 PM

Closed

Access Not Authorized

Good Morning, 

I am a new customer with Xfinity and recently created my Xfinity Account but am unable to sign into the Mobile and Online Platform.  

After Signing into the Mobile App, I am met with an "Access not Authorized" screen

When signing in online, it just looks to keep refreshing and never signing me in.

I've heard others have had this same issue and ended up having to open a ticket, let me know what needs to be done.

Thanks!

Question

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Updated 

8 months ago

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XfinityAmira

Official Employee

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3.9K Messages

8 months ago

Good Morning @user_dcsv5f, thanks for taking the time to reach out on our Forums. We appreciate you allowing us to be your service provider. We know you have other options out there, so we appreciate you choosing us. My team is here to support you and would be more than happy to help.

 

Just to verify, are you unable to log into the Xfinity Mobile app, or the Xfinity app (for your core services), or both? 

 

2

0

user_dcsv5f

2 Messages

Both actually, the only site I am able to log into is this forum site.

8 months ago

0

XfinityBenjaminM

Official Employee

 • 

1.7K Messages

@user_dcsv5f Just to clarify, your residential services are already up and running?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

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