Visitor
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1 Message
Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this service.
I get this error every time I try to log into the Xfinity app.
Visitor
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1 Message
I get this error every time I try to log into the Xfinity app.
XfinityKei
Official Employee
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1.5K Messages
2 days ago
@user_i25d30 I’m sorry to hear you're having an issue with logging into the XFINITY App. Our team is here to help. When did this start?
I would like for you to check your XFINITY username and verify the username you're logging in with is the same one we have on file for you. I have a link from our awesome Help and Support page https://www.xfinity.com/support/ where you can find tons of tips, troubleshooting articles and more for our products and services.
I recommend following the steps in this link xfinity.com/username.
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