Visitor
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1 Message
Access Denied
When I try to login, I get ACCESS DENIED. The information on the right side says that I am being blocked at the Xfinity provider. I have talked with three people at the phone call in and no one knows anything about this and insists that it is my password problem. H E L P.
XfinityRichard
Official Employee
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3.5K Messages
6 hours ago
Hi there, @user_1mn7oo thank you for reaching out, and I'm very sorry to hear about the trouble you've been having getting logged in. I can certainly understand your frustration, especially after speaking with multiple representatives and still not having the issue resolved. Based on what you've described, it sounds like you're receiving an "Access Denied" message rather than an incorrect username or password error. To help narrow this down, could you please let me know:
Are you attempting to sign in through the Xfinity App or the Xfinity website?
Have you tried using a different web browser or device?
If possible, could you provide a screenshot of the exact error message you're seeing (while excluding any personal information)?
Once I have a little more information, I'll be happy to take a closer look and see what might be causing the issue. I apologize again for the inconvenience and appreciate your patience while we work through this together. 😊
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