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Terry0327
20th Anniversary celebration
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Rousing Reactor

Contributor

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215 Messages

Sunday, December 4th, 2022 1:52 AM

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Access Denied ????

When I try to go to My Xfinity or Change My Plan I get a page that says "Access Denied"  "You don't have permission to access this page". All other sites work fine. Is there something I can do to correct this problem. Thanks

Question

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Updated 

2 years ago

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Again

Expert

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31.5K Messages

2 years ago

@Terry0327 

When I try to go to My Xfinity or Change My Plan I get a page that says "Access Denied"  "You don't have permission to access this page". All other sites work fine. Is there something I can do to correct this problem. Thanks

Are you sure you're signed in as the Primary User?

To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup
 
Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.

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Terry0327

Contributor

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215 Messages

@Again​  I went through the steps and verified my phone and street address and me as the primary user. It asked me to login and when I entered the information I got the "Access Denied" page again. I have also restarted my router. Only happening on the Xfinity page. Help

2 years ago

0

XfinityEricB

Official Employee

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2.2K Messages

Let me see if I can find anything wrong on the back end for the user ID that may be causing the problem for you. 

Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Terry0327

Contributor

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215 Messages

@XfinityEricB​ I have sent the information requested on a PM. From the Xfinity Home Page My.Xfinity.com I tried to log out but when I hit log out it goes to the access denied screen again. Thanks

2 years ago

0

user_666588

Visitor

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1 Message

@Terry0327​ I've been getting the same thing and haven't seen any solutions yet. One thing that worked for me was to click on the assistant (chat). The assistant is mostly useless, but for paying the bill it was helpful and payment went through.

2 years ago

0

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