Visitor
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3 Messages
Acces Email
I haven't been able to access my email for weeks because it keeps giving me the error message
Error
The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them.
Visitor
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3 Messages
I haven't been able to access my email for weeks because it keeps giving me the error message
XfinityKei
Official Employee
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1.6K Messages
8 days ago
@user_r5pd72 I'm sorry to hear of the issue with logging into your emails. I have a link that goes into the settings for different email clients. I recommend trying to reset everything up to ensure all your settings are correct. Here's that link https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email.
If this does not fix everything please change your password and try again for us.
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BruceW
Gold Problem Solver
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26.5K Messages
8 days ago
To fix the problem if it's a secondary account password, first verify that you can log into the account for the secondary address at https://connect.xfinity.com/. If that's working properly you'll need to change the password stored in the webmail settings for the account showing the error message. Click (gear icon) / Email Settings / Accounts and then Edit for the account with the changed password. Enter the current password for that address under "Incoming server / Password", then click "Save".
Your access to your secondary account should be restored. Please let me know if this helps!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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