Acces Email

I haven't been able to access my email for weeks because it keeps giving me the error message

Error

The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them.

Responses

XfinityKei

Official Employee

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1.6K Messages

4 hours ago

@user_r5pd72 I'm sorry to hear of the issue with logging into your emails. I have a link that goes into the settings for different email clients. I recommend trying to reset everything up to ensure all your settings are correct. Here's that link https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email.

If this does not fix everything please change your password and try again for us.

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user_r5pd72

Visitor

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3 Messages

@XfinityKei , I have done all of the above and still no success. Is there someone I can talk to?

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3 hours ago

0

XfinityKei

Official Employee

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1.6K Messages

@user_r5pd72 You're with the right team for a resolution. I will ask more questions, so we can troubleshoot with you.

How are you accessing your emails? Are you using an app, iMail, Outlook, save link etc?

What type of device are you using to check your email?

Can you click on the below link and sign in with your XFINITY email and password to see if you can access your emails from here.

https://www.xfinity.com/email

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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user_r5pd72

Visitor

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3 Messages

I have tried accessing my email by every source available. Laptop, phone, app, email app, etc. I get the same pop up every time and there are no messages to display. I tried the link you sent from my laptop, and again - same error message.

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2 hours ago

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XfinityEricB

Official Employee

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2.3K Messages

user_r5pd72 Let me see if there are any issues with the email itself.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

0

BruceW

Gold Problem Solver

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26.5K Messages

1 hour ago

... The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them. ...

Two possibilities: Comcast/Xfinity cancelled the email address, or the password of a secondary account changed.

To fix the problem if it's a secondary account password, first verify that you can log into the account for the secondary address at https://connect.xfinity.com/. If that's working properly you'll need to change the password stored in the webmail settings for the account showing the error message. Click (gear icon) / Email Settings / Accounts and then Edit for the account with the changed password. Enter the current password for that address under "Incoming server / Password", then click "Save".

Your access to your secondary account should be restored. Please let me know if this helps!

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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Sign-In and Account Management

user_r5pd72

Acces Email

Error

XfinityKei

user_r5pd72

XfinityKei

user_r5pd72

XfinityEricB

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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