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user_5d9141
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2 Messages

Saturday, March 25th, 2023 6:17 AM

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able to log in but cannot access anything for my account at all

i recently opened an account and ordered internet service, when i log in, i am able to log in successfully but cannot view any screens related to my account. I either get infinite loops asking me to sign in or get stuck on the loading screen with the dots. I tried logging in via the app and i was told upon login that i was not authorized to log in. 
I would like this straightened out so i am able to activate and manage my service next week when i turn it on. 

Currently unable to manage anything or even see if my request for service for internet even went through, i did get a confirmation email but again i cannot view anything when i log in. 

Thank you 

Question

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Updated 

2 years ago

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user_5d9141

Visitor

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2 Messages

2 years ago

as a follow up- i have cleared my browser cookies and cache, restarted my router and have used chrome, opera and edge to try to view my account with no success

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XfinityLinda

Official Employee

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1.8K Messages

Thank you for connecting with us in our community, @user_5d9141. We are sorry to hear about the trouble with accessing your account. We are happy to assist, and appreciate you trying to access it on different browsers. First, we'll have to check if the account was created. Will you please send us a Direct Message with your name, and complete service address? We look forward to your reply.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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