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user_lruigt
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7 Messages

10/15/2026 3:40 AM

A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

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12 minutes ago

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user_cfistr

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4 Messages

2 hours ago

2 weeks in a row where I cannot access member benefits due to this error. Doesn't work on Chrome (tried on incognito mode too), Edge, or cellphone (on wifi or cellular network). It's works for some customers as rewards show all gone status. Is the Xfinity assistant running your IT department?

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user_t64o76

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1 Message

2 hours ago

Add me to the list of people getting this error accessing Rewards after trying switching to multiple browsers, incognito mode, the app, and wifi/cellular with no success.

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4angrybadgers

Visitor

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1 Message

2 hours ago

I also have not been able to redeem rewards (or sometimes even view them) for multiple weeks. Xfinity app, Chrome, Firefox, incognito mode, wifi, mobile data, nothing changes it. It's clearly an issue with the Xfinity site or something in a lot of users' accounts that it is barfing on.

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XfinityMartyR

Official Employee

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3.8K Messages

 

4angrybadgers Thanks for reaching out! We are aware of this issue, and out engineering team is investigating. 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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18 minutes ago

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steve1a

Frequent Visitor

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11 Messages

No show responses... loyalty is time sensitive for the "rewards"

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12 minutes ago

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user_066024

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1 Message

2 hours ago

Same error here. Is XFinity even going to fix it?

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XfinityRay

Official Employee

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4.5K Messages

Hi, @user_066024! I apologize you haven't' been able to access your membership benefits. We are aware of this concern and have our teams working to fix it. In the meantime, one of our users found a workaround that is allowing some folks to access them. I will put them below so you can try them. We will update this thread when our teams have completed the work to fix this. 

  1. Clear cache and history on browser. 

  2. Go to https://customer.xfinity.com/membership/history

  3. Click on the "< Back" link.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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27 minutes ago

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user_rr0b6n

Visitor

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5 Messages

2 hours ago

Try this workaround Xfinity posted. It worked for me.

Go to https://customer.xfinity.com/membership/history

Click on the "< Back" link.

The try to redeem.

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