Visitor

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6 Messages

10/15/2026 3:40 AM

A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

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Visitor

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1 Message

12 hours ago

I too have been experiencing the same issue as many others accessing Membership Benefits from multiple browsers, multiple devices and the Xfinity app and getting the following error: 

"A rendering error occurred: Cannot read properties of null (reading 'fields')."

I've also tried all of the troubleshooting suggestions such as clearing cache, uninstalling/reinstalling the app without success.

Visitor

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1 Message

8 hours ago

Same problem, started for me when I tried to redeem rewards last week

Visitor

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1 Message

8 hours ago

Same here - I mean, if it's multiple people having the same error and have tried same tier 1 troubleshooting steps, it's usually not the user... usually something on the development end. 

Visitor

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1 Message

7 hours ago

I'll add in that I am also having the same issue, and just to make sure:
1) I am getting the error 'A rendering error occurred: Cannot read properties of null (reading 'fields').'
2) This is on the https://customer.xfinity.com/membership page
3) I am the primary user, and the only user on the account
4) I have cleared my cache
5) I have tried incognito browsers
6) I have tried multiple browsers
7) I have tried this on my phone and home pc
8) I have tried this in the Xfinity App
9) This has not worked for the past week and looks like there is a bug in the code for the page. The fact that this keeps being reported and yet no fix has happened for a week is just sort of wild to see. 

Visitor

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6 Messages

4 hours ago

A rendering error occurred: Cannot read properties of null (reading 'fields').  Still occurring 1 week later in Xfinity Member benefits for diamond member.     Hello anyone there????

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