Visitor

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6 Messages

10/15/2026 3:40 AM

A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

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Visitor

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1 Message

9 hours ago

I too have been experiencing the same issue as many others accessing Membership Benefits from multiple browsers, multiple devices and the Xfinity app and getting the following error: 

"A rendering error occurred: Cannot read properties of null (reading 'fields')."

I've also tried all of the troubleshooting suggestions such as clearing cache, uninstalling/reinstalling the app without success.

Visitor

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1 Message

5 hours ago

Same problem, started for me when I tried to redeem rewards last week

Visitor

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1 Message

5 hours ago

Same here - I mean, if it's multiple people having the same error and have tried same tier 1 troubleshooting steps, it's usually not the user... usually something on the development end. 

Visitor

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1 Message

4 hours ago

I'll add in that I am also having the same issue, and just to make sure:
1) I am getting the error 'A rendering error occurred: Cannot read properties of null (reading 'fields').'
2) This is on the https://customer.xfinity.com/membership page
3) I am the primary user, and the only user on the account
4) I have cleared my cache
5) I have tried incognito browsers
6) I have tried multiple browsers
7) I have tried this on my phone and home pc
8) I have tried this in the Xfinity App
9) This has not worked for the past week and looks like there is a bug in the code for the page. The fact that this keeps being reported and yet no fix has happened for a week is just sort of wild to see. 

Official Employee

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2.6K Messages

 

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Visitor

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1 Message

@user_s1ecid​ 

 same here.  i tried thru google chrome, ms edge, at work on their server, at home thru xfinity wifi, on my mobile using cell data instead of wifi.  cleared all my cookies, browser history, site settings etc.   today i even went on my old desktop computer at home, thinking maybe there is something quooky in my laptop.  NOPE, same message: A rendering error occurred: Cannot read properties of null (reading 'fields').  comes up when i try to access the members benefits page.  i can get to any other link on their site, billing and pay bills, plan management, search for new plans etc but not the rewards.  last week, i finally called xfinity and their customer rep was no help at all, could not understand what i was trying to explain to him that the issue is with xfinity's website not me.  he wanted to ask about my tv and then tried to accept the movie reward over the phone.  he was useless.  i finally just hung up.  

Visitor

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6 Messages

1 hour ago

A rendering error occurred: Cannot read properties of null (reading 'fields').  Still occurring 1 week later in Xfinity Member benefits for diamond member.     Hello anyone there????

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