Skip to main content
user_lruigt
1st Topic
1st Like
1st Reply

Visitor

 • 

4 Messages

10/15/2026 3:40 AM

A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

Question

 • 

Updated 

3 hours ago

237

21

Oldest First
Selected Oldest First
user_ce43dl

Visitor

 • 

1 Message

2 days ago

Throwing my name into the hat as well with the same issues for the past few days. And yes Xfinity, we have all tried the troubleshooting steps. It's not on our side. We missed out on the rewards yesterday due to this.

1

XfinityNatalie

Official Employee

 • 

1.1K Messages

Greetings, user_ce43dl! We appreciate you posting on our XFINITY Community forum with the same issue you have experienced from receiving this error message through XFINITY Membership Rewards. We would be more than happy to help look further into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.  

 Here's the detailed steps to direct message us:  

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message 

Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

2 days ago

0

yoregano

Frequent Visitor

 • 

22 Messages

1 day ago

Xfinity needs to compensate users who were not able to claim rewards due to this problem that prevented them from access, and now, of course, the good rewards sold out already (free movie and gift card).

2

XfinityJon

Official Employee

 • 

1.9K Messages

If a reward is sold out, we are unable to do anything in those cases. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

1 day ago

0

yoregano

Frequent Visitor

 • 

22 Messages

You understand, right, that rewards selling out is one thing, but being unable to access them in the first place and thus not even having a chance to get the rewards is another thing.

Like

Reply

17 hours ago

0

sleegoo

Visitor

 • 

7 Messages

1 day ago

Just got off the phone with support. I was on with regular tier 2 support.  The membership rewards team seems to be a really small division of Xfinity. He said the only way for other support teams to actually communicate with membership team is through a chat messenger rather than the normal support channels. He said that normal support would just go in circles for this very reason. I assume that is why it has taken so long for anything to even be done and I still don't think anything has been done yet. Hopefully this will change. 

At least now it's in the correct issue queue and should be seen by people that can fix it. 

(edited)

1

XfinityJon

Official Employee

 • 

1.9K Messages

I am glad to hear it. We can set a reminder to check in for follow up.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

1 day ago

user_lruigt

Visitor

 • 

4 Messages

17 hours ago

A rendering error occurred: Cannot read properties of null (reading 'fields'). still occurring 5 days later with the Member Benefits.   No valid response from your AI customer service bot.   It looks like the change to yahoo email and some other security change disconnected my comcast.net email form my account I am having issues frequently even logging in to pay my account.   It changed the default email and my status as a diamond member.  No Member benefits for about a week.   No customer service number to get help and just an AI chat bot that is no help.   I think it will just be easier to cancel my service and choose a different competent internet service provided that doesn't ignore customer issues and send them to an AI Bot.   Terrible service!!

3

0

forum icon

New to the Community?

Start Here