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user_lruigt
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3 Messages

10/15/2026 3:40 AM

A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

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2 hours ago

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user_ce43dl

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1 Message

1 day ago

Throwing my name into the hat as well with the same issues for the past few days. And yes Xfinity, we have all tried the troubleshooting steps. It's not on our side. We missed out on the rewards yesterday due to this.

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XfinityNatalie

Official Employee

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1.1K Messages

Greetings, user_ce43dl! We appreciate you posting on our XFINITY Community forum with the same issue you have experienced from receiving this error message through XFINITY Membership Rewards. We would be more than happy to help look further into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.  

 Here's the detailed steps to direct message us:  

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message 

Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 hours ago

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yoregano

Frequent Visitor

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21 Messages

2 hours ago

Xfinity needs to compensate users who were not able to claim rewards due to this problem that prevented them from access, and now, of course, the good rewards sold out already (free movie and gift card).

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sleegoo

Visitor

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7 Messages

2 hours ago

Just got off the phone with support. I was on with regular tier 2 support.  The membership rewards team seems to be a really small division of Xfinity. He said the only way for other support teams to actually communicate with membership team is through a chat messenger rather than the normal support channels. He said that normal support would just go in circles for this very reason. I assume that is why it has taken so long for anything to even be done and I still don't think anything has been done yet. Hopefully this will change. 

At least now it's in the correct issue queue and should be seen by people that can fix it. 

(edited)

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XfinityJon

Official Employee

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1.9K Messages

I am glad to hear it. We can set a reminder to check in for follow up.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

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2 hours ago

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