1 Message

Sat, Jul 23, 2022 4:51 PM

A communication error has occured

Whenever I try to access any information in my account I receive the error message "A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later.". How can I solve this problem


Official Employee


814 Messages

5 months ago

Thanks for making us aware of this application issue you're experiencing, 

@user_b0670b. I would be more than happy to help troubleshoot this problem. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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