Visitor
•
2 Messages
A communication error has occured
I made an xfinity account in order to get internet service to the address I'm moving to on the 1st of next month. However, whenever I click on any link at all, I get error messages that say to reload and nothing happens, or a communication error has occurred. I was in the middle of ordering a service when the site crashed. I now can't see my account details to see if anything was ordered, and I've used 3 different devices and browsers to the same effect. I need internet in my new home, but at this rate the entire website is unusable. When I try to create a new username, as some suggested, I get prompted to input a texted code, where it tells me this does not match the records. This is deeply frustrating when I only wanted to order internet service.
XfinityMartinB
Official Employee
•
2.8K Messages
4 m ago
Hello @user_63ff5b
This sounds like it make be a username issue. The old username may still be attached to the old address. Our team can take a look with you and get everything fixed! Can you please send our team a private message with your full name, both services address, and your username? Thank you so much! To send the requested information:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
2
0
XfinityMartinB
Official Employee
•
2.8K Messages
4 m ago
Gotcha! I would still send us the address details and the username you are using for our team to look into this to help out.
0
0