2 Messages
58 Residential accounts for non-profit
The Arc, Ocean County Chapter provides support for individuals with intellectual and developmental disabilities. Our group homes and apartments have a total of 58 Xfinity accounts. Many of these accounts were opened by people who are now retired or no longer employed with the organizations. There is no way to know who's name is connected as the authorized person of the account. On top of that, some of our accounts were opened before an email or mobile number was necessary to be added.
We need to be able to easily sign into all of our Xfinity accounts.
How can I add a mobile number or email when the representatives will only speak with an authorized user?
Please help.
XfinityRichard
Official Employee
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1.4K Messages
3 months ago
Hi there, @The-Arc_393 Thank you so much for taking the time out of your day to reach out to us. I'm very sorry for the inconvenience, I definitely understand the issue that you are facing. If the account is under a different name, they will still be listed as the primary account holder which would prevent anyone whose name is not on the account from making changes which would include adding another contact name and telephone.-Richard
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