The solution to this is to delete your current autopay, then set up a new one with your bank information. It has nothing to do with browsers or caching- it’s a defect on their web app. I hope this helps anyone who sees it.
Hello @user_ulqf01 this can happen for more than one reason. I would clear cache, cookies, history and try on a few browsers and devices. Also try adding a payment method versus editing the current payment method. Especially if Auto Pay is enabled. Then switch what account is set for Auto pay.
Thanks for giving it all a try. There's not a suggested browser, but Chrome is the one we see used the most often. If the issue happens on multiple devices, I would give the system a little time and try again. Also, make sure you are signed in with the primary username/Xfinity ID.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi KNEADaTENSION! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I am sorry to hear you're also running into issues when trying to update your payment method. Just for troubleshooting purposes, have you tried clearing the cache & cookies on the device you're using, and or tried a different web browser?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
user_ulqf01
Visitor
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3 Messages
12 hours ago
The solution to this is to delete your current autopay, then set up a new one with your bank information. It has nothing to do with browsers or caching- it’s a defect on their web app. I hope this helps anyone who sees it.
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XfinityJosephA
Official Employee
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2.1K Messages
8 days ago
Hello @user_ulqf01 this can happen for more than one reason. I would clear cache, cookies, history and try on a few browsers and devices. Also try adding a payment method versus editing the current payment method. Especially if Auto Pay is enabled. Then switch what account is set for Auto pay.
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KNEADaTENSION
New Poster
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5 Messages
5 days ago
same problem... get an email of a discount if change payment method from cc... try to change then get this error. there. is. something. wrong.
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