Hello @user_ulqf01 this can happen for more than one reason. I would clear cache, cookies, history and try on a few browsers and devices. Also try adding a payment method versus editing the current payment method. Especially if Auto Pay is enabled. Then switch what account is set for Auto pay.
XfinityJosephA
Official Employee
•
2.1K Messages
9 hours ago
Hello @user_ulqf01 this can happen for more than one reason. I would clear cache, cookies, history and try on a few browsers and devices. Also try adding a payment method versus editing the current payment method. Especially if Auto Pay is enabled. Then switch what account is set for Auto pay.
2
0