Hello @user_ulqf01 this can happen for more than one reason. I would clear cache, cookies, history and try on a few browsers and devices. Also try adding a payment method versus editing the current payment method. Especially if Auto Pay is enabled. Then switch what account is set for Auto pay.
Thanks for giving it all a try. There's not a suggested browser, but Chrome is the one we see used the most often. If the issue happens on multiple devices, I would give the system a little time and try again. Also, make sure you are signed in with the primary username/Xfinity ID.
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XfinityJosephA
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2 hours ago
Hello @user_ulqf01 this can happen for more than one reason. I would clear cache, cookies, history and try on a few browsers and devices. Also try adding a payment method versus editing the current payment method. Especially if Auto Pay is enabled. Then switch what account is set for Auto pay.
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