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knightrap
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Regular Visitor

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10 Messages

Tuesday, February 3rd, 2026 12:35 PM

2 addresses on my account

My account is showing I have service at 2 addresses. How can I remove the other address from my account 

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6 hours ago

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XfinityDena

Official Employee

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4K Messages

7 hours ago

Did you move? To manage multiple accounts with your ID the link: https://www.xfinity.com/support/articles/switching-between-multiple-accounts will assist you @knightrap

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knightrap

Regular Visitor

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10 Messages

No I did not move. The other account was randomly added. 

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7 hours ago

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XfinityDena

Official Employee

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4K Messages

Is it an account that you owned? Or did you recently start new services at the same location? @knightrap

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 hours ago

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knightrap

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No that’s not my account, and I did not start new service at my residence. It’s listed in a different state I’ve never lived in 

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7 hours ago

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XfinityDena

Official Employee

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4K Messages

The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them calling CSA directly at Toll-Free Number: 1-888-565-4329 @knightrap .

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 hours ago

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knightrap

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10 Messages

Ok. I try them. Thanks 

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7 hours ago

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