Problem Solver
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942 Messages
2 accounts at same address!
I just went online to change my internet plan, and now I have 2 active accounts listed at the same address! Need to get this sorted out.
Problem Solver
•
942 Messages
I just went online to change my internet plan, and now I have 2 active accounts listed at the same address! Need to get this sorted out.
XfinityDena
Official Employee
•
4.1K Messages
22 hours ago
I would be happy to cancel the newest account @DreamSayerZ Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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