Visitor

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2 Messages

Saturday, May 30th, 2026 2:39 AM

Xfinity is punishing me for being a 30 year customer

I am truly disgusted with Xfinity. I have had cable service and internet service with them for literally decades. The cost of the cable service has gone up and up, and I can no longer afford it. I called today to cancel my cable tv, with the intention of staying with Xfinity for internet. I am seeing $50 for five years advertised everywhere, yet the best price they could offer me is $117! I was on the phone for an hour and a half with an agent and a so-called supervisor, and they said that I cannot get any of the promotions because they are for new customers only. I have paid thousands and thousands of dollars to xfinity over the years, have never been late on a bill, and yet instead of rewarding me for my loyalty, I am literally being punished.

I will certainly be sharing this with all my friends. This is no way to do business. It's really disgraceful 

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Visitor

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2 Messages

12 hours ago

I tried to call regarding the same complaint although I have been with them far less than you. I still would consider 6 years more than nothing. The worst part is that it's impossible to find an email address for them to escalate the complaint. 

Expert

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118.2K Messages

11 hours ago

The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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