Xfinity Home MyChamberlain Garage Status Not Connected

So my XH app has been giving me some issues, and last month and I couldn't get it to control my garage (myChamberlain). To troubleshoot this, I dis connected it for the Xh app, deleted the mychamberlain it from my phone, reset the phone. Downloaded the mychamberlain app again, and then attempted 100+ times to "+ Add A Device" to get us re-connected again... but no luck, I have been trying everything for a month and I can't get anywhere past the error I am receiving ... ("Status":"Not Complete") which is the first thing after I enter my email and password on my chamberlain account.

xfinity chat just has me try everything I have already done like "disconnect and reconnect" and getting a real person is virtually impossible during this pandemic. 

any ideas?