Unknown. "Ghost" Automation Disarms system daily

Hello,

I have some unknown "ghost" automation/rule that automatically disarms my alarm every day at a specific window of time in the evening.  Meaning the alarm will automatically disarm everyday on its own. I don't have any automations or rules scheduled to disarm the system.  This is very concerning, and defeats the purpose of having an alarm.   We were on vacation a few weeks ago and the alarm kept on disarming itself automatically every day at the same time.  The app says it was "Disarmed via an automation", even though I do not have any rules to do this

As a temporary fix, I created a rule to get an SMS whenever the system disarms.  So whenever i would get a text, I would manually arm it remotely via the app.  This is very frustrating that I have to do every time the system disarms automatically  I've raised this with support via the Xfinity Assistant Chat App multiple times, but they can't seem to find a solution. We've basically tried every troubleshooting option (rebooting touchscreen, logging in/out of app, deleting all rules, crate new ones, etc.) but nothing seems to work.  

I am just about ready to switch to another provider but found a similar issue someone else posted on the forum hoping there is a solution to fix it.  Here's an example when the system disarmed at 7:53 pm, then I armed remotely via the app at 8:01 pm.  Please advise if there is a way to fix this, or if i just need to just cancel and look for another provider.