Not applicable
•
2 Messages
Password change requirement
I am out of the country working on an unsecured network. I experienced a health concern and the doctor I used needed to contact me via email. When I attempted to access my email, Xfinity required me to change my passwords. Not only was this at a very difficult time, but in a place where changing my passwords could cause security issues with my accounts. But this was my only way to get a prescription, so I was forced to change my password. FORCED! Xfinity, there was a better way. Many systems requiring password resets somehow find a way to give the user some flexibility. In addition to changing my password, I needed to receive a verification through accounts I rarely use. Which, I should point out, also require two factor verification. Why not give advance notice a password is needs to be changed? Why not give me 30 or even 10 days to change? For me, there could not have been a worse time to force me to change my passwords.
XfinityOrlandoM
Official Employee
•
1.9K Messages
7 days ago
@Anon805
Thanks for reaching out to us, for security purposes you could get notifications to change your password to protect your account. Unfortunately there's no way to give that many days notice if there is a security issue with your account so to protect your account if something arises we do ask you to reset your password to keep it safe and secure
0
0
EG
Expert
•
109.7K Messages
2 days ago
The concern is not "Home Security / Rules And Automations" help related........... Topic moved here to the proper help section.
0
0