T

Visitor

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2 Messages

Tuesday, October 12th, 2021 6:43 PM

Closed

My Website is being Incorrectly marked as spam by XFi advanced security

@XfinityThomasC 

Hi, my website, tennr.com is being incorrectly marked as spam and not being served to XFi users. 

I've seen this issue for other people, have been on the phone numerous  times with representatives but have yet to see a way to fix this issue. 

Would so appreciate any help resolving this and having it not be blocked by Xfi. 

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Expert

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111.5K Messages

4 years ago

Concern not "Home Security" related. Topic moved here to the proper help section for assistance. 

Expert

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111.5K Messages

4 years ago

@trey_h 

Try contacting this team about it. They handle blocking issues;


Comcast Customer Security Assurance. You can contact them online using the link below;


https://spa.xfinity.com/?linkId=130556429  


https://comca.st/3C2771k which will take you to the general overview page. From there, you will then navigate over to the "Report a blocked website" button. You will then find the section and tool you need.


Or call them at 1-888-565-4329 or 844-355-8719


Business Hours: 6:00am - 2:00am EST, 7 days a week


Good luck !

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