Visitor
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1 Message
Customer Service Feedback
I received a text message yesterday that my current promotional plan through Xfinity had expired. It suggested that I contact them for more information.
I spoke with someone in Customer Service through a phone call. I was told that my next month's bill would be $120.00 higher. When I asked for other promotions I was given two choices:
A monthly payment that is $85.00 more than what I was paying.
A 'sponsored' plan which would be $90/month but I would need to pay ten months in advance.
I was told there weren't any other options.
I asked twice to speak to a supervisor but was told both times there wasn't one available.
I opted to go to my local Xfinity store where I was able to meet with an associate who was able to offer a different plan, making my costs close to what I had been paying.
I am disappointed...
that the initial associate was unable or unwilling to find me a comparable plan, therefore taking advantage of the situation
that I was told a supervisor was not available
that I had to go into a storefront to get assistance to find a plan that met my needs.
If I had other options for these services, I would have closed my account completely.
EG
Expert
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112.2K Messages
8 days ago
The concern is not "Home Security Devices Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
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319 Messages
8 days ago
Hello @user_5kt8s7, Thank you for taking the time to leave a post. Sorry to hear about the experience that you encountered when inquiring about lowering your bill. We would like to know more about your experience and would appreciate any feedback you have as well. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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BruceW
Gold Problem Solver
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26.6K Messages
7 days ago
You may have been talking to a scammer. I know of no Comcast/Xfinity plan that requires you to "pay ten months in advance". Also scammy are "offers" that require payment with gift cards or crypto.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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