COMPLAINT

I AMm very disappointed that Xfinity allows promotional pricing to end for existing, loyal customers, resulting in a $60 increase from $70 to $130 per month. I understand that promotions have expiration dates, but why can’t longtime, loyal customers take advantage of a different available promotion when their current promotion ends? It feels unfair that the best pricing is offered to new customers while existing customers are faced with such a significant increase simply for remaining with Xfinity. Loyal customers should have access to reasonable promotional pricing as well.