Visitor

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1 Message

Saturday, December 20th, 2025 9:01 AM

Zero credits for new phone... Past frozen credit may have caused this problem. Ultimate escalation is required to fix this!

[Edited: Inflammatory] customer representatives cannot seem to solve this problem... I was going to be less mean about my complaint but not anymore... My credit score been unfrozen for months and I've been able to finance phones for years through Xfinity. Either allow me to do it again or lose a mobile customer. You'll lose $80 plus dollars a month for the current two phones I have on Xfinity mobile. I'm trying to give y'all a chance to make it right but [Edited: Soliciting] is looking real warm and inviting right now. 

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Official Employee

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2.6K Messages

15 hours ago

 

SunnyCosign Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this further to see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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