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Saturday, December 20th, 2025 9:01 AM

Zero credits for new phone... Past frozen credit may have caused this problem. ULTIMATE ESCALATION IS REQUIRED TO FIX THIS!

Dumb customer representatives cannot seem to solve this problem... I was going to be less mean about my complaint but not anymore... My credit score been unfrozen for months and I've been able to finance phones for years through Xfinity. Either allow me to do it again or lose a mobile customer. You'll lose $80 plus dollars a month for the current two phones I have on Xfinity mobile. I'm trying to give y'all a chance to make it right but Verizon is looking real warm and inviting right now. 

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