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user_84a073
1st Topic

Visitor

 • 

2 Messages

Friday, December 30th, 2022 4:52 PM

Closed

Your switch is still in progress

Hello,

New Xfinity mobile customer here, I get below "Your switch is still in progress" message:

Your switch is still in progress

This process usually takes less than an hour. If it’s been a few hours since you started an account switch, you’ll need to get in touch with us.

Contact Xfinity Mobile care

Call us or text us: 1 (888) 936-4968

It has been almost 24 hours. From other postings in the forum, this issue appears to be often reported and unresolved issue.

I can't view the plans I have signed up. Can you please help?

Question

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Updated 

2 years ago

339

3

0

CCOtto

Problem Solver

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497 Messages

2 years ago

Hi, @

For assistance with Xfinity Mobile please call 1 (888) 936-4968 or message an agent here: https://www.xfinity.com/xfinityassistant/?channel=xMobile. They will get this straightened out for you! 

0

0

User_Annoyed

Visitor

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2 Messages

2 years ago

I've been calling and chatting with the same results. Take them an hour and nothing gets done, they say it's fine and your all set. Been chatting and calling daily/nightly for over a week.

3

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user_84a073

Visitor

 • 

2 Messages

@User_Annoyed​ Did you cancel or modify any lines? I am still in the same situation.

(edited)

2 years ago

0

CCJay

Official Employee

 • 

618 Messages

We can help you get in contact with a Mobile executive. 

 

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

CCMacey

Gold Problem Solver

 • 

541 Messages

Good morning, @user_84a073, and thank you for reaching out through our Community Forums for help with your Xfinity Mobile concerns! As an Xfinity Mobile customer for myself and my kids, I know how important it is to have service you can rely on.

 

To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist

 

You can contact our Xfinity Mobile support center via any of the following methods:

  • SMS Text Message: 1 (888) 936-4968
  • Phone: 1 (888) 936-4968
  • Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

Thank you for being part of our Community Forums and please let us know if there's anything else we can do to help!

I no longer work for Comcast

2 years ago

0

user_0d6e38

Visitor

 • 

1 Message

2 years ago

I am currently waiting for over 2 weeks to switch from my current phone iPhone 8 with regular SIM card to my new iPhone 14 with e-Sim - First time I chatted with the support staff they said .....'oh no worries your new phone will be activated within 12 hrs' - Here I am after 2 weeks and several support chats later and still waiting to activate my new iphone14 number - Last chat session I actually had a support staff request that I provide him my DOB and SSN to provide assistance - What ??? These dumb-asses have not been trained on PII security !!  asking a customer to provide SSN over a chat session ?? Unbelievable ?? I requested a manager and all of a sudden the chat session was mute and there were no responses ...... Xfinity Mobile is just a nightmare !!

1

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XfinityAmandaB

Official Employee

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2.2K Messages

@user_d6e38 Thank you so much for letting us know you are also running into an issue with your Xfinity mobile device. Your issue is not quite the same, typically unless you are working with the same issue as the Original post we do ask that you create your own post to get the best help possible and to ensure your post is seen by the correct people to provide support! With that said swapping to a new device is an easy process. With your newer iPhone, you may be using a different type of sim than your previous device but if you check out this page here. https://www.xfinity.com/mobile/support/article/how-to-activate-phone you can find the steps you should need under this heading: Activate Your New Phone With an Xfinity Mobile nanoSIM Card (this also includes information on activating with an eSIM card as well) If that does not work have you tired speaking to our Xfinity Mobile team over the phone?  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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