1 Message
you should allow TWO primary account holders!
My wife is the primary account holder on our Xfinity Mobile account. That means I, her husband, cannot do some essential things on OUR account. For example, I often get this message: "Only the primary Xfinity account holder for your household can log in to Xfinity Mobile at this time." Frankly, this is unacceptable. Most modern, advanced account systems allow for married people to have the same permissions. When I get a new mobile device, I need my wife to connect it to our network. This is disappointing.
XfinityAmira
Official Employee
•
4K Messages
8 days ago
Hello esc_351, thanks for reaching out on our Forums. We value your time and appreciate you choosing Xfinity as your Mobile provider! I absolutely understand your concerns, and your feedback makes sense. I can definitely get this passed along to our Mobile development team for further review.
Just to clarify, there cannot be two primary account holders on an Xfinity Mobile account. Each account can have only one primary user, who is typically the account holder. However, there can be additional users with different roles, such as Managers, Members, or Viewers, but they do not have the same permissions as the primary user. Please note the Role Permissions below:
Role permissions
Per our credit screening policy, only an account holder can:
Users in a Manager role (and authorized users without an established role) can perform any transactions that don’t require a credit screening, including:
Please let us know if you have any other questions or concerns, we're here to support you!
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