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user_raq4sj
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Sunday, June 2nd, 2024 6:28 PM

You owe me money [Edited]

You owe me money and i cant talk to anyone because i no longer have service and when i call it asks for an account number or phone attached to the account which i have neither of since i am no longer a customer.

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5 months ago

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DreamSayerZ

Problem Solver

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514 Messages

5 months ago

@user_raq4sj When you call, ignore the prompts, depending on what it is asking, it will get you to an agent. It might ask for your last 4 digits of card on file, or other questions. Just respond I don't know it. Or you could say new service to get to an agent.

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XfinityMartyR

Official Employee

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1.4K Messages

5 months ago

 

user_raq4sj We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns. If your concern is related exclusively to Xfinity Mobile, please try reaching the team at 888-936-4968.

 

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