Visitor
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1 Message
Xfinitymobile blocks you from turning off 5g
Recently, I switched from Verizon to xfinity mobile. When i was on my Verizon network I had the option to turn off 5g service (saves on battery life and 4g is better connection). After switching to xfinity mobile they block out that option!! After contacting xfinity they said they are transferring me to an advance tech, but ended up transferring me to an insurance company!! Wow, xfinity customer services [Edited: Language] and limits your capabilities
XfinityNatalie
Official Employee
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434 Messages
1 month ago
Greetings, Link525! Thanks for reaching out with your 5G mobile connection concerns. You have reached the right team for assistance! We would love the opportunity to investigate the support experience you encountered when attempting to receive support, as well as help you with your remaining concerns on how to turn off 5G from your mobile phone.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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