Xfinity

When making my decision to switch to Xfinity, the territory sales manager stated in writing that he could provide me with a $300 “bill credit” as part of the transition package/offer. The manager has since left on medical leave, however knowing this agreement was made in good faith, I would hope Xfinity will stand behind a commitment from a member of their team.
Who may I surface this matter with. I can forward supporting materials to document this position.

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XfinityAmandaB

Official Employee

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3.3K Messages

7 hours ago

user_hjoz0h This is something we would have to look into for you, as it is not a standard offer. Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. Here are the steps on how to do this: How to: Direct messaging within the forum.

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user_hjoz0h

Xfinity

XfinityAmandaB

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