Xfinity Won't Unlock Phone for Transfer

There are many, many posts here related to this same issue. Trying to switch carriers... My number was unlocked as account stated. Got transfer PIN from Xfinity as per instructions. (Although you won't get a transfer PIN without cancelling your service. No problem for me.) Got transfer PIN (which new carrier needs) and provided to carrier. Installed the new eSIM, carrier listed but not my phone# on the eSIM (Android). Physical SIM says unknown carrier and no phone number (was Xfinity with my phone number). Device now says "Phone locked: Your device can't be activated on another carrier's network right now. For help, please contact Xfinity Mobile customer support." So, I did. After hours (and 5 different people) nothing changed... Except that each asked me to wait while they "reviewed the chat"... and then asked me to confirm my name, etc. depite it was all one chat that they were supposedly reviewing. Then each asked me to explain my issue. Good, lord.

 As many of the other posts stated, Xfinity says "It's unlocked" on there end. Then they ask me to login on the app, go to my Device and "unlock my number". Problem is, Xfinity already deleted my device from my account. Then they escalate, tell me more BS, and escalate again.

Then they want me to call a phone number. SERIOUSLY? I DON'T HAVE A WORKING PHONE. (And then they asked if I had a landline. LOL.)

The 5th person, after I confirmed I was myself, asked me to explain my issue...

Then my Xfinity internet went out (very, very rare). I read on another post here, somebody said basically the same thing... that their internet dropped. I thought more of a conspiracy theory or a coincidence. Now, I'm not so sure.

Once my internet came back, I refreshed the chat and it said "I haven't heard from you for a bit. I'll be here for a few more minutes if you still need my help.", "Just checking to see if you are still there? I will be ending our chat shortly as I haven't heard back from you." They were gone.

This is insane...

And yes, I meet all criteria...

- More than 60 days since activation. (5+ years, actually.)

- Phone paid in full. (A month ago.)

- Account not past due.

- Never reported lost, stolen, etc.

- I am the Primary Account holder.

Another kicker is, one of the agents, while "working on the issue", tried to upsell me on my internet package while we waited.

This was after a different agent asked me to recommend US colleges for them to get there Masters... also, while we waited.

(Samsung S23 Ultra)