Frequent Visitor
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11 Messages
Xfinity Wifi Settings app turns off wifi problem is back
The Xfinity Wifi Settings app had a problem last October. On 1/24/20 the version 4.1.28.2 was released with the same bug.
The problem causes the app to sporadically turn off wifi, even at home. This causes the mobile data usage to increase. (Mine jumped from .43 gig to 2.36 gig in 2 days!)
The Xfinity Mobile technicians are unaware of the problem. They can't fix it, although they'll try. They can credit you for the mobile data increase. My opinion is that Xfinity should be responsible for all mobile data usage from 1/24 until it's fixed.
The permanent fix is for Xfinity to release an update. There's a list of temporary fixes in a related post, which can be found by googling Xfinity Wifi Settings turns off wifi randomly.
Samsung phones impacted (that I know about): A50, S9, S10, S8+
ETA: Adding to the list of impacted phones.
The problem causes the app to sporadically turn off wifi, even at home. This causes the mobile data usage to increase. (Mine jumped from .43 gig to 2.36 gig in 2 days!)
The Xfinity Mobile technicians are unaware of the problem. They can't fix it, although they'll try. They can credit you for the mobile data increase. My opinion is that Xfinity should be responsible for all mobile data usage from 1/24 until it's fixed.
The permanent fix is for Xfinity to release an update. There's a list of temporary fixes in a related post, which can be found by googling Xfinity Wifi Settings turns off wifi randomly.
Samsung phones impacted (that I know about): A50, S9, S10, S8+
ETA: Adding to the list of impacted phones.
jmshel
Regular Visitor
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15 Messages
5 years ago
I have the same problem (just started last week) on S8+ . Chatted with xfinity tech who had me check a couple of settings in Settings/Connections/Wifi/Advanced. Specifically, check that "switch to mobile data" is off (originally she told me to turn off smart network switch but that setting is not on my S8+) and enable ''turn on wifi automatically.''
She asked me to monitor for a day and see if issue persists (it does) and if it does contact Samsung since it was their update that caused the problem. Interestingly, my wife and I have exactly the same phone, the same (latest installed Jan 30) Samsung update, and the same version (4.1.28.2) of the "Xfinity WiFi Settings" app and her phone is NOT having this issue.
When it occurred again yesterday, I went to "Xfinity Wifi Settings" app and turned off "Allow app to control Wi-Fi." This morning, I saw that the app had re-enabled that setting (what?!!!) and it turned off my WiFi a few minutes after I started using the phone this morning. Now I'm going to try a force stop but I don't have much hope for that working.
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redrosesdz
Frequent Visitor
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11 Messages
5 years ago
I'm not surprised that your wife hasn't experienced the problem, yet. It seems to be sporadic. Yesterday after trying a network reset, it kept happening. Today it hasn't happened yet. Have her keep checking, just to be safe.
I've tried disabling the Xfinity wifi Settings app, denying it's pop-up, force stop, changing the Samsung internet settings and doing a network reset. After trying all that and reading the October thread, I came to the conclusion that it's Xfinity's problem and they need to fix it.
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jmshel
Regular Visitor
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15 Messages
5 years ago
Agreed. I guess it would be like Adobe telling their users to call Microsoft when a Windows update causes problems with Photoshop, when it would be Adobe's responsibility to check/verify that all their drivers etc. would still work after the update.
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nsomniak6
New Poster
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2 Messages
5 years ago
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XfinityChrisL
Official Employee
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280 Messages
5 years ago
Hello everyone,
Thanks a bunch for everyone’s time and patience and pardon my delay in disseminating this important information.
The update to the Xfinity WiFi Settings app began rolling out to customers the week of Monday 2/17/2020.
If you have already received the update, let us know if it has fixed the issue or if it remains persistent. Any additional updates to this will be greatly appreciated.
If you need additional help, you can reach out to me via private message. By clicking on my name ComcastChrisL, you’ll be directed to my profile page in where you’ll see a blue ‘send a message’ button. In your private message, and for account authentication, please include the following information;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.
Thanks again for everyone’s cooperation and continued support.
Sincerely,
Chris
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bnk88
Frequent Visitor
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10 Messages
5 years ago
At this point I have just removed the systems setting permission from the app, since my main data usage is at home. But I am very interested in the fix for this, and I sure that you as a Comcast employee understand what a negative effect this has for customers who may be just beginning a contract, or considering extending one.
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redrosesdz
Frequent Visitor
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11 Messages
5 years ago
So far, so good. I'm going to keep watching, though. Check your version number to see if you got the update.
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WKG
Contributor
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277 Messages
5 years ago
How did you find version you have?
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WKG
Contributor
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277 Messages
5 years ago
Found version. It's now 50.0.0.006 for over 10 weeks.
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bnk88
Frequent Visitor
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10 Messages
5 years ago
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redrosesdz
Frequent Visitor
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11 Messages
5 years ago
Have you had problems since you got the latest version?
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redrosesdz
Frequent Visitor
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11 Messages
5 years ago
Apps on Google play aren't always the latest version. So, I'm not surprised.
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bnk88
Frequent Visitor
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10 Messages
5 years ago
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Detbobmobil
New Poster
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3 Messages
5 years ago
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