1 Message
Xfinity Trade-In Program Is a Complete Scam – BEWARE!
I recently purchased a Xfinity MOBILE Plan with a trade-in offer, expecting a smooth process. However, my experience has been nothing short of a nightmare.
I sent my trade-in device on time, and it was delivered to their facility within the given timeframe. Despite this, my trade-in was wrongfully rejected due to an "IMEI mismatch." The worst part? I sent the exact phone with the exact IMEI number that I provided while placing the order!
To make matters worse, when they returned my phone, they had stuck a label on it with a different IMEI number! This strongly suggests that Xfinity is either mishandling trade-ins or outright scamming customers by rejecting devices for fake reasons. Clearly, I am not the only one facing this issue, as they seem to be doing this to others as well.
This is completely unethical and deceptive business practice. They lure customers in with trade-in offers and then find excuses to deny them, leaving you stuck with a new service but without the trade-in value you were promised.
If you're considering trading in your device with Xfinity – DON’T! Their system is broken, unreliable, and seems designed to scam customers out of their rightful trade-in value.
I will be escalating this issue further because this level of incompetence and deception is unacceptable. Xfinity, you need to fix your trade-in process immediately and start treating customers fairly!
XfinityJohnG
Official Employee
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1.6K Messages
2 months ago
Thank you for reaching out to us here @user_vmrb92. I will be happy to look into any issue with your trade in issue from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_pnaei8
2 Messages
1 month ago
I agree i been a customer for 9 years and XFINITY DOES NOT SHOW LOYALTY toward its customers. I brought in a new customer. I got them to sign up for internet services and mobile services. The person, as a NEW customer, did not qualify for any Xfinity promotions. How odd is that for a new potential customer. Xfinity's excuse, there was no previous rapport between the potential new customer and Xfinity. At the time, I had service with Xfinity for 8 years and some months thinking that i could use that as leverage. NOPE! At the time, I had 3 or 4 lines of service. I acquired another line of service where i took advantage of a free phone promotion where the line of service was to be free where I ported in a phone number in order to qualify. I did not need an extra line, but I gave the promotional free phone to the NEW CUSTOMER that i brought on board. ABSOLUTELY NO COMPENSATION for the referral. I did the opportunity to thy e new customer to build a rapport with Xfinity so they could qualify for a promotion on their own accord. I communicated with Xfinity explaining that i would not have the phone. Xfinity failed to timely activate the phone. However the phone was paired to the NEW Customer's account. So a month a half passed where i was getting a billing for the free phone. The nerve of this. I called Xfinity express my concern and inquired as to why I am being charged for the free device. Xfinity excuse was, I failed to activate to device and I was like, wait I port in a number of which Xfinity record show they already had the port in number. I been fighting this for a whole year. So yes, I am extremely frustrated with Xfinity's lack of participation in finding a proper resolve. Communication is very poor with Xfinity.
customer 1747
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