Xfinity Trade-In Program Is a Complete Scam – BEWARE!

I recently purchased a Xfinity MOBILE Plan with a trade-in offer, expecting a smooth process. However, my experience has been nothing short of a nightmare.

I sent my trade-in device on time, and it was delivered to their facility within the given timeframe. Despite this, my trade-in was wrongfully rejected due to an "IMEI mismatch." The worst part? I sent the exact phone with the exact IMEI number that I provided while placing the order!

To make matters worse, when they returned my phone, they had stuck a label on it with a different IMEI number! This strongly suggests that Xfinity is either mishandling trade-ins or outright scamming customers by rejecting devices for fake reasons. Clearly, I am not the only one facing this issue, as they seem to be doing this to others as well.

This is completely unethical and deceptive business practice. They lure customers in with trade-in offers and then find excuses to deny them, leaving you stuck with a new service but without the trade-in value you were promised.

If you're considering trading in your device with Xfinity – DON’T! Their system is broken, unreliable, and seems designed to scam customers out of their rightful trade-in value.

I will be escalating this issue further because this level of incompetence and deception is unacceptable. Xfinity, you need to fix your trade-in process immediately and start treating customers fairly!