Visitor

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7 Messages

Tuesday, September 16th, 2025

Xfinity Trade in special scam! Be Aware

I received a lot of emails saying get an upgrade to unlimited premium and get an iphone 17 pro on us. However, After I upgraded to unlimited premium, I have to pay full price for that! No credit at all! Another thing is on the website, they state the same thing. Get $1100 when you trade in. However, every time when It goes to checkout. I have to pay full $54.16 again! Total scam!

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Official Employee

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2.6K Messages

3 hours ago

Thanks for posting on our Community Forums, user_c72f00. I'm sorry to hear the promotion is not working on your end. We'd like to help! Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

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• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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