Xfinity Trade in [Edited]

@XfinityJohnG​ 

Try to talk to these customer service people yourself.

I spent hours talking to them on the phone and on the chat. Each agent told me something else.

Assurant received my trade in on March 13 and today is April 24 and I still didn't get the 550$ promotional credit for the phone. The xfinity mobile customer service was not helpful at all. 

I can definitely understand the aggravations and frustrations you must be having, @user_5d9fc8. You stated you have reached out to Xfinity Support. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7? That team would be able to assist you with any issue with the Mobile service.

@XfinityKimberlyB​ First time they referred to Assurant which has a phone system that kicks you out unless you have an account for insurance on a line.  Second time they promised to call back.  My solution will either involve removing Xfinity cable plant crossing over my property or going to the Assurant call center and removing their connectivity to the internet.

Same here. I have exactly the same problem

@user_c41760​ 

I called  1-800-358-0600. it's assurant number

Then I talked to a person and was transferred to xfinity.

The xfinity person was able to escalate the issue and I will get the trade in promotion in 10 working days.

I will update when I actually get the promotion.

I called in and this number somehow does not work (it seems like a home insurance number). After that, they transferred me to a mobile department and after I entered my phone number, it got disconnected. Hmm

@user_c41760​ did you receive you check?

I got a case number and after two weeks received the promotion credit for the Samsung Galaxy S23. 

@user_363d7a​ 

Xfinity is truly amazing. On the phone call, they always give me a solution that does not work at all all the time (e.g., giving me a phone number that does not work, or telling me that they escalated this issue to a higher department and will call me back in an exact hour (no call back)). If you are reading this, be aware; it is a massive scam.

Hey there, @user_363d7a, thank you for taking the time to share your experience with us. I am sad to hear you've been having a hard time with getting the credits from your trade-in, that is never the experience we want to hear. 

Due to account security, our options with Xfinity Mobile accounts are very limited. I understand you have already tried to resolve the issue by calling in, have you also had the opportunity to work with our Xfinity Mobile Chat team? They are available 24/7.

I filed both FCC and BBB complaints today. I will keep you all posted. This madness has to end. What a waist of time. 

@user_8e4b17 Thank you for reaching out. While our team can help with a wide variety of concerns, due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform--this includes billing, sales, device questions, etc. For all Xfinity Mobile-related questions please contact Xfinity Mobile by calling or texting 1 (888) 936-4968, or reach out to a Secure Online Chat. (https://www.xfinity.com/xfinityassistant/?channel=xMobile) 

@user_8e4b17​ contact the Better Business Bureau. I was able to resolve my issue within 48 hrs of making a complaint.

Thank you for the advice. I am running into the same situation. If Xfinity cannot resolve it in a timely manner, I will file a complaint at BBB.

Hi there, @user_ed29d8, thank you for taking the time to post on our Xfinity Forums. I am sad to hear you are experiencing issues with your Xfinity Mobile trade-in. Have you had the opportunity to reach out to our Xfinity Mobile experts? They can be reached in various ways, including text and phone at 1-888-936-4968 and chat.