Xfinity theft

When you order a s23 ultra before Christmas reliever your package and there is a phone case in the box not a phone . Go through hell with customer service jump through insane hoops to get a police report which btw is almost impossible for this matter!! They denied my claim even with the police repor. t .how does the package have the correct weight if the phone wasn't in it ? How can thousands of people be going thru similar ordeal ?? All I know is I'm not saying 2k for a phone I didn't receive and I promise promise promise I will take this to court to the fullest I have so much proof it's ridiculous.