Xfinity System Locked Credit Check

I just ran into the same problem that everyone is complaining about where I had a Freeze on Equifax to avoid fraud risk from a company hacked. This freeze has been on for several years, but never created a problem for any other company to complete a positive credit check. I removed the freeze for Xfinity and went back the next day to have them proceed to transfer my Internet and two mobile lines from Verizon. However, they are unable to complete the credit check and, therefore, cannot offer me the promotional upgrade for my 2 mobile devices. I can't believe that Xfinity hasn't addressed this system problem considering all the potential customer issues that have been experienced! If this cannot be resolved within 24-hours than I will remain with Verizon and Xfinity will lose another new customer forever.