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11/14/2026 9:26 PM

Xfinity Support

I had just switched to xfinity mobile last month after being with T-Mobile for 25 years. What prompted me to switch was everything told to me by the store rep regarding the phone plan. Promotions I was told was that my 2 new phones would be at no charge, just pay sales taxes,  there would be no activation fees, did not have to setup autopay, was going to get $20 a month off my triple play network plan. After reviewing my first mobile bill on the XFINITY app,

NONE of these were true. I was given false information.  Based on this false information from the store rep, I thought the offer was good and switched from T-Mobile. Store reps and customer service had no clue and provided no help.

Now I'm stuck with all this and no help available. Just bad business. 

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