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user_fyutva
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08/27/2026 10:39 PM

Xfinity support

I am an Xfinity Diamond Rewards member trying to switch two lines from T-Mobile. I am attempting to order 2 iPhone 17 Pro Max with eligible trades on the Unlimited Plus mobile plan to qualify for the advertised $1,100 trade-in promotion. The store interface correctly advertises the Pro Max at $2.77/mo, but the online checkout cart glitches out, locks me out of plan selection, and forces the price to $13.88/mo. I need an agent to manually build this cart on the backend so my Diamond status and the correct $1,100 device credits stack properly

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20 days ago

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XfinityMarcus

Official Employee

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2.4K Messages

20 days ago

user_fyutva thank you for using the Xfinity Community Forums page to reach out today. Thank you for considering us as your service provider for the mobile lines. Let's go ahead and see what we can do to build out this mobile order for you on our end.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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